Why is my download link unavailable?
If you never received a download link
First, make sure you check both your spam and trash folder as well. If it's nowhere to be found, contact us via this form and provide the unique PayPal transaction ID for your purchase.
There are a few ways to find your transaction ID:
- Look for it in your PayPal account email. If you didn't delete the transaction report the ID will be available there.
- Log into your PayPal account and look for it in your transaction history.
If the download link says "Pending"
Due to some security reasons, PayPal in specific cases takes a couple of days to clear a payment.
The link usually gets activated within 2-3 business days. If it goes on for longer, you must contact PayPal to activate the download link.
And once it's active, you can download the product from the same link you received.
If the download link says "Reversed"
This usually means that the seller has refunded your purchase or that you have initiated a refund process through PayPal. Please note that the money might not yet be back into your account.
In this case we are unable to restore the download link and you'll have to buy the product again in case the refund process was initiated accidentally.