How do I get a refund?

If you've bought a product that you're not satisfied with, purchased more than once by accident or have been misled/scammed, you can get a refund by following these simple steps:

  1. Get in touch with the product seller, explain the situation and ask for a refund. You can contact the seller by going to their Sellfy profile page and pressing on the 'Contact Seller' button located on the right-hand side just next to the green 'Follow' button.
  2. If the seller doesn't get back to you within 7 days, you'll need to open up a PayPal transaction dispute (OR contact your bank in a case of a credit card transfer). Here's how you can get the refund via PayPal.
  3. PayPal will review your case and issue your refund. It's important that you provide them with as much detail as possible - screenshots of error messages, messages with the seller etc. We will provide any additional details about the transaction if necessary (contact us here).

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