Facebook live chat

In this article:

What is the Facebook Messenger live chat?

How to set up Facebook live chat on your Sellfy store page

How to customize the live chat plugin


What is the Facebook Messenger live chat?

The Facebook Messenger customer chat plugin allows you to integrate Facebook live chat experience directly into your store. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

The customer chat plugin automatically loads recent chat history between your customer and your business, which means their recent interactions with your business on messenger.com, in the Messenger app, or in the customer chat plugin on your website will be visible. This helps create a continuous experience for your customers and enables you to continue the conversation even after they have left your webpage. No need to capture their information to follow up, just use the same conversation in Messenger!


How to set up Facebook live chat on your Sellfy store page

  1. Open your Facebook page and go to Settings → Messenger Platform

  1. Scroll down to find the Customer Chat PLugin section and click Set up

  1. Go to the last step right way as you'll be able to configure everything from your Sellfy account settings.

  1. In the Add website domain name section, add https://sellfy.com and click Save. Once it's done, copy your Facebook page ID from the field on the right side of the screen and click Finish.

  1. In your Sellfy account, go to Integrations → Facebook Chat and paste your Facebook page ID into the entry field.
  2. Click Save


How to customize the Messenger live chat plugin

You can also customize how your live chat plugin will look like with these options: 

  • Edit the Greeting message, which is the default message your store visitor will see when they open the chat for the first time.
  • Show or hide the chat dialog by default with the Show greeting dialog by default toggle switch. Recommended option = off. When it's turned on, your store visitors will be presented with a large chat window. When turned off, there will be a chat icon that will expand when clicked on.  
  • Choose whether you want the chat dialog to use your store's color scheme or the default Facebook color scheme.

Important! Your Facebook page visibility should be set up to "Published" in order for the chat to work on your store/website.

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