I can't download .zip or .rar format file

In this article:

What is a .zip or .rar format?

How to manage the extraction process

For Windows

For Mac

For smartphones/tablets

Solving common issue with . zip and .rar files

How to reset your download attempts


What is a .zip or .rar format?

A .zip, .rar, .7z file formats are a special type of compressed folder that may contain one or multiple files. Essentially, this means that the contents have been squeezed into a smaller size and need to be extracted before you can open and use them. 

These file formats require specific applications for the extraction process. Depending on the type of device you're using, you may select one of the methods below to unzip the contents of the folder.


How to manage the extraction 

Once you've successfully downloaded the product file, you'll need to extract or unarchive it to get it in its original size and format. To extract zip, rar, and other archive folders, you need to use special software or apps, for example:

For Windows 

We recommend 7-zip for customers using Windows to download their file(s), which is available for free at 7-zip.org

For Mac 

For Mac users, the extraction process is typically automatic. However, if the operating system does not recognize .rar files, we recommend using The Unarchiver app, which is available for free at the App Store.  

For smartphones and tablets

There are special apps that you'll need to get. Most of them have free versions available.

  • If you're using an Android device, go to the Google Play Store to find apps for unzipping.
  • If you're using iOS (iPhone, iPad) devices, go to the App Store to find apps for unzipping.

Solving common issues with .zip and .rar files

Here's how to solve some common issues when downloading .zip and .rar files on desktop: 

Your .zip or .rar folder is empty

  • Make sure you select the option to Save it on your computer, not Open.
    If that doesn't work, try clearing the temporary folders in your browser. Google Search should provide you with the most useful instructions on how to do that for your specific browser and operating system.

Error message: the file is corrupted, damaged, or invalid

  • Try downloading it again with a stable and fast internet connection. Even small, unnoticeable connection interruptions can produce these errors.
    Also, try downloading from a different, updated browser.

How to reset your download attempts

Important! the new link will only work from the same device from which you reset your download attempts.

You might have tried to download your product file several times before taking note of the file format and may have run out of downloads. The initial number of download attempts is set to 5 however, you can reset your download attempts at any point.   

To get a fresh download link, click on 0 downloads left. In the small popup window, click Reset attempts and we'll send a fresh download link to your purchase email.

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