I didn't receive my purchase
If your payment went through, but you didn't receive your download email, please follow these steps:
- Check your spam / trash / social / promotions and other email mailboxes
- If you don't find it in any mailbox, contact Sellfy via [email protected] or here and provide the unique Transaction ID or transaction number for your purchase
Here's how to find your Transaction ID if you paid with PayPal:
- Look for it in your PayPal account email
- Log into your PayPal account and look for it in your transaction history
If you paid with a card, the transaction number is available in your card statement. Typically, it won't be displayed in any notifying messages you may have received to confirm the payment.