I didn't receive my purchase

If your payment went through, but you didn't receive your download email, please follow these steps:

  1. Check your spam / trash  / social / promotions and other email inbox folders;
  2. If you don't find it, via [email protected] or here and provide the unique PayPal Transaction ID for your purchase or the transaction number from your bank statement if you paid with a card.

Here's how to find your Transaction ID (for PayPal):

  • Look for it in your PayPal account email;
  • Log into your PayPal account and look for it in your transaction history.

If you paid with a card, you'll find the transaction ID in your card billing statement. 

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