I didn't receive my purchase

If your payment went through, but you didn't receive your download email please follow these steps:

  1. Check both your email spam and trash folders;
  2. If you don't find it, contact us and provide the unique PayPal Transaction ID for your purchase or the transaction number from your bank statement if you paid with a card.

There are a few ways to find your Transaction ID (for PayPal only):

  • Look for it in your PayPal account email;
  • Log into your PayPal account and look for it in your transaction history.

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