I am not satisfied with a product

If you've bought a product that you're not satisfied with, get in touch with the seller, explain the situation and find a way to settle the issue with them directly OR you can apply for a refund.

You can contact the seller in two ways:

  1. Through the Download page by clicking on the Contact link located in the header menu,
  2. Through the seller's store page by clicking on the Contact link located in the header menu.

Alternatively, if the seller doesn't get back to you within 7 days or refuses to give you a refund for a disappointing purchase, you may apply for a refund:

  • via PayPal 
  • or, your credit card service provider, if you paid with a credit card

You can get a refund without involving the seller. Follow the instructions in this article to get a refund.

Important Note: Please understand that we as a company don't process payments, and therefore we are unable to refund you directly. All payments for a seller’s products go directly from you to that seller.

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