How does the refund process work?
If you're the buyer and you've bought a product that you're not satisfied with, purchased more than once by accident or have been mislead/scammed, you can get a refund.
To receive the refund you'll need to open up a PayPal transaction dispute (OR contact your bank in a case of a credit card transfer).
PayPal will review your case and issue your refund. It's important that you provide them with as much detail as possible - screenshots of error messages, messages with the seller etc.. We will provide any additional details about the transaction if necessary (contact us here).
As a product seller you should issue refunds if a customer is not satisfied with the content. It is, however, up to you and then later to PayPal to judge if a customer should receive a refund.
Tips on avoiding fraudulent refunds
- Make sure your products descriptions are well-written - the buyer should be able to install / apply and work with the product without your further assistance just by reading the description or any added instructions. Also, providing refund information is highly recommended. Please don't put 'no refunds' policy in your account - all buyers can get a refund via PayPal, without involving you.
- If a buyer contacts you with a complaint or asking for a refund, don't ignore it. PayPal tend to resolve refund cases in favour of buyers (even more so for digital downloads), so it is in your own interest to keep attentive whether or not the refund is fraudulent.