How to refund a transaction?
As a product seller, you should issue refunds if a customer is not satisfied with the content. It is, however, up to you and then later to PayPal to judge if a customer should receive a refund.
Tips on avoiding fraudulent refunds
- Make sure your products descriptions are well-written - the buyer should be able to install/apply and work with the product without your further assistance just by reading the description or any added instructions. Also, providing refund information is highly recommended. Please don't put 'no refunds' policy in your account - all buyers can get a refund via PayPal, without involving you.
- If a buyer contacts you with a complaint or asking for a refund, don't ignore it. PayPal tends to resolve refund cases in favor of buyers (even more so for digital downloads), so it is in your own interest to keep attentive whether or not the refund is fraudulent.