How to customize the Confirmation Page
In this article:
How to access the Confirmation Page
How to customize the Confirmation Page
TIPS for creating a great customer experience
How to access the Confirmation Page
To access and customize the Checkout page, go to Store settings > Customize Store > Built-in pages > SHOW MORE > Confirmation.
How to customize the Confirmation Page
After a customer has placed an order in your store, they are redirected to the Confirmation Page. Here, they can download the product files, request access to the order invoice and access Sellfy's help documentation to resolve download issues.
In the Page settings, you can change the background and text color, set a visual container for products, and add other modules! For example, you can add a Text panel to include a Thank you note, add instructions for accessing product files, or link to a feedback form.
TIPS for creating a great customer experience
To create a great customer experience, you can include additional information and instructions for how your customers can download, access and use the product they bought from you.
Certain file formats such as .rar, .zip, .dmg and others, may cause difficulties for some customers if they're unfamiliar with them. These customers may benefit from additional information about how to download and access such file formats with a desktop or mobile device.
To help troubleshoot download issues and help with resetting download access, we (Sellfy) provide access to our help documentation on the Confirmation page (see image below).
The instructions we provide are general recommendations to help resolve download issues. However, to provide the best experience for your customers, it's helpful to include details specific to your product. You may want to add a Contact form module to the Confirmation Page so customers can contact you directly with product-specific inquiries. Another great option is to add a Text module with specific instructions or the Embed module if you can provide an instructional video.