Managing subscription purchases
In this article:
What is a subscription purchase?
A subscription purchase means you've subscribed to a seller's product or service by paying for it on a recurring basis, at regular intervals. The price and payment intervals are determined by the seller and should be outlined in the product description. The terms and conditions relating to the product itself are set by the seller, too. The information should be available in the product description and/or purchase email you've received.
If you have any questions about the terms and conditions, you need to contact the seller directly via email or the contact form on their Sellfy store, or their website.
How to cancel a subscription purchase?
Important! Once you cancel, the download link will be deactivated and it won't be possible to download the item again or reverse the cancelation.
To cancel your subscription to a seller's product:
- Go to the product download page
- Click on Purchase details
- On the purchase details page, click Cancel my subscription
How to cancel through PayPal
If you've paid for the subscription purchase using PayPal, you can log into your PayPal account to manage your subscriptions.
You'll be able to cancel the subscription purchase in the Payments section of your PaPal account.
How to cancel through Sellfy
Note: canceling through Sellfy is only possible if you have a Buyer's account registered with your email on Sellfy.com.
To cancel your subscription purchase, log into your Sellfy account → My purchases and select the subscription you want to cancel.