How to receive payments from customers
In this article:
Can I collect payments while using a free trial?
What payment methods does Sellfy offer?
What does the checkout look like for my customers?
Can I collect payments while using a free trial?
No, the checkout isn't enabled for the two-week free trial so it won't be possible to collect payments while using the free trial. But you can see the checkout experience here.
Our 14-day trial is designed to allow you to try out all our features before you commit to a subscription. That way, you can decide if our service is right for you, before subscribing. To enable your store checkout and start selling, please subscribe to one of our plans.
If you're still uncertain, please remember that we offer a money-back guarantee for the first 30 days of your subscription. If you cancel your subscription within the first 30 days, you can request a full refund.
What payment methods does Sellfy offer?
Sellfy currently offers integrations with two major payment processors. You can use one or both of them to accept payments from your customers.
Stripe - allows customers to pay with any major credit card, Apple pay and Google pay
Read more about Stripe here.
PayPal - allows customers to pay with a PayPal account, major credit card, or local European payment options
Read more about PayPal here.
Note: Customers can use Apple Pay on mobile devices iOS 9 and above, and on the web in Safari starting with iOS 10 or macOS Sierra.
You'll receive customers' payments immediately in your Stripe and PayPal accounts. No waiting for payouts or trying to withdraw! Though, if your PayPal account is brand new, PayPal may slow the deposit of the very first transactions for security purposes.
Instant payouts
Sellfy does not hold your funds or payments from customers. It's not our money; it's yours!
The money goes directly to your account within Stripe or PayPal, depending on whichever provider processed the payment. From there, you can transfer it to wherever you'd like.
What does the checkout look like for my customers?
Your customers will be able to select from the payment methods that you've integrated, either Stripe, PayPal, or both. Both options will allow customers to check out with a credit card, though PayPal will also allow a customer to pay with their PayPal account.
Note: Customers have the option to download or stream their digital purchase right away from the Order confirmation page or any time later on via the download link they received in their email.
Regardless of which payment method is used, your customer will be redirected to the Order confirmation page where they can download or stream digital purchases. If a physical item was purchased, then they can use this page to monitor the shipping. Customers will also receive the Purchase Email with the download link instantly after the payment was confirmed.
Read more about how to customize your Purchase Email here.
Is checkout customizable?
Yes! Aside from choosing your payment processor (PayPal/Stripe), you can customize what your checkout looks like.
You can also enable other features for checkout:
- Opt-in newsletter by default
- Enable Business (B2B) checkout
- Mandatory T&C (Terms and Conditions) agreement
Customer invoices
Sellfy automatically generates a unique invoice for every paid order. You can easily view, download, or bulk-export your invoices directly from your Orders page, while your customers can securely access their copies straight from their item download page.
If you need to add specific business details like your company address, VAT ID, or custom return policies, you can customize your default template in your Invoice settings.
For more information, read about Order invoices here.
FAQ
Q: Does Sellfy process my payments?
A: No, Sellfy does not directly process transactions or refunds between you and your customers, though you are able to collect payments through your Sellfy store. All payments and transactions are processed through PayPal and Stripe, via payment integrations. These processors are trusted and used worldwide for fast and secure payments.
Q: Do I need a Business account with PayPal to sell?
A: No, you don't need to have a Business account. You can sell through PayPal using a Personal account. Though, if you plan to sell subscriptions specifically, PayPal will require that you have a Business account.
Q: How can I get customers on Sellfy?
A: Sellfy provides the functionality to sell products online, via a Sellfy-based store or from your own website, and doesn't provide marketing or promotion services. So, attracting customers to your store or website is your responsibility.
Q: Why do I need to connect Stripe if PayPal already offers credit card payments?
A: For customers residing in countries where PayPal isn't offered, Stripe allows them to use a credit card for checkout.