How to change a customer's email address

In this article:

How to find my customer's order

If your customer hasn't received their confirmation email or their digital product email, it may be that they misspelled the email address used for delivery. In this case, you'll need to locate the order, so that you can correct the email address and send them a new copy.

To find your customer's order, you'll want to visit the Orders section of your account.

Use the search bar and/or filters to enter what information you have. For example, if the customer placed their order on a certain date, you can use the calendar tool to select the date on which the order was placed. In the search bar, you can enter a full email address, partial email address, or transaction information. Filters will allow you to separate orders by product, shipping status, payment status, and total.

Once you've found the order, select it and you're ready to update it!

How to update the order email address

To update the customer's email address:

Go to Orders > choose an order
Click View next to customer in Buyer details
This will bring you to your customer's page
Click Edit next to the customer email address
Enter the new email address and Save

How to re-send the customer's email

If you need to send a new email to a customer your customer, follow these steps:

Go to Orders > choose an order
Select the Quick actions drop-down
Click on the Re-send email option