How to change a customer's email address

In this article:

How to find my customer's order

How to update the order email address

How to re-send the customer's email


How to find my customer's order

If your customer hasn't received their confirmation email or their digital product email, it may be that they misspelled the email address used for delivery. In this case, you'll need to locate the order, so that you can correct the email address and send them a new copy.

To find your customer's order, you'll want to visit the Orders section of your account. 

Use the search bar and/or filters to enter what information you have. For example, if the customer placed their order on a certain date, you can use the calendar tool to select the date on which the order was placed. In the search bar, you can enter a full email address, partial email address, or transaction information. Filters will allow you separate orders by product, shipping status, payment status, and total.

Once you've found the order, select it and you're ready to update it! 


How to update the order email address

To update the customer's email address:

  1. Go to Orders > choose an order 
  2. Select the pen icon next to the Payer email address
  3. Type in the correct email address and update
  4. (Optional) Re-send the email to your customer

How to re-send the customer's email

Once you update or change an order email address, you'll be presented with a pop-up window that will allow you automatically re-send the email address. 

But, if you need to send an email address to a customer without making any updates, or you want to send an additional email to your customer, you can follow these steps:

  1. Go to Orders > choose an order
  2. Select the Quick actions drop-down
  3. Click on the Re-send email option
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