How do I get a refund?

Sellfy helps digital content authors sell their products online, but we don't manage the contents of each product, and we don't administer payments directly

When you purchase a product, your money goes straight into the seller's PayPal or Stripe account, and therefore we can't issue refunds ourselves.

If you've bought a product that you're not satisfied with or have been misled/scammed, you can get a refund by following these simple steps:

  1. Get in touch with the product seller to explain the situation and ask for a refund. There are two ways to do it:
    1. Click the Contact link located in the header menu on the product download page
    2. Click the Contact link located below the header image on the seller's store page
  2. If the seller doesn't get back to you within 7 days or refuses to give you a refund:
  • Open a PayPal transaction dispute
    • It's essential that you provide them with as much detail as possible - screenshots of error messages, messages with the seller, etc. 
      We can provide any additional information about the transaction if required.
  • If you paid with a card, contact your bank
    • online banking typically offers the option to dispute individual transactions. If this is not the case with your bank, please contact them directly via email or phone.

If the seller has intentionally misinformed you about the product or avoids solving issues with the products you've bought, do let us know about that via [email protected]

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