How do I get a refund?

Note: Sellfy doesn't process payments directly. When you purchase a product, your money goes straight into the seller's PayPal or Stripe account, and therefore we can't issue refunds ourselves. Please refer to the instructions below to seek a refund for a dissatisfying purchase.

If you've bought a product that you're not satisfied with or have been misled/scammed, you can get a refund in two ways:

  1. Get in touch with the product seller to explain the situation and ask for a refund. There are two ways to do it:
    1. Click the Contact link located in the header menu on the product download page
    2. Click the Contact link located below the header image on the seller's store page

  2. If the seller doesn't get back to you within 7 days or refuses to give you a refund:
  • Open a PayPal transaction dispute
    • It's essential that you provide them with as much detail as possible - screenshots of error messages, messages with the seller, etc. 
      We can provide any additional information about the transaction if required.
  • If you paid with a card, contact your bank
    • online banking typically offers the option to dispute individual transactions. If this is not the case with your bank, please contact them directly via email or phone.

 If you feel that you need to report a scam please contact [email protected] with the details.

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