My order is Pending / Reversed

Order status is Pending

Due to some security reasons, PayPal in specific cases takes a couple of days to clear a payment. This error may also appear if you paid with an e-check.

The link usually gets activated within 2-3 business days. If it goes on for longer, you will contact PayPal to complete the purchase and activate the download link. 

Once it's active, you can download the product from the same link you received. Alternatively, if you'd prefer not to wait, you can cancel this payment through PayPal and try purchasing again.


Order status is "Reversed"

This can mean that you have initiated a refund process through PayPal or that PayPal rejected the transaction on the Seller's side. This means that your money for the purchase will be refunded.

Please note that the money might not yet be back in your account. The refund process time length is determined and controlled by Paypal. It may take up to 30 days.

In this case, we are unable to enable the download link and you'll have to buy the product again, even if the refund process was initiated accidentally or rejected by PayPal.

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