My order is Pending / Reversed

If the download page says your order is marked as "Pending"

Due to some security reasons, PayPal in specific cases takes a couple of days to clear a payment. This error may also appear if you paid with an e-check.

The link usually gets activated within 2-3 business days. If it goes on for longer, you must contact PayPal to activate the download link. 

And once it's active, you can download the product from the same link you received.

Alternatively, if you'd prefer not to wait, you can refund this payment and try purchasing again.

If the download page says your order is marked as "Reversed"

This usually means that the seller has refunded your purchase or that you have initiated a refund process through PayPal. Please note that the money might not yet be back in your account. The refund process time length is determined and controlled by Paypal. It may take up to 30 days.

In this case, we are unable to restore the download link and you'll have to buy the product again, even if the refund process was initiated accidentally.

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