Download and stream purchases - Android
In this article:
Where do I find my purchase?
Important! Each purchase is limited to 5 attempts. This means that you can download a purchase 5 times before your downloads show 0 attempts left. If you need to reset your downloads, follow the steps here.
With any app, make sure to allow permission for the app to access files. You'll then be able to download and save files in the Downloads folder.
Downloading to Android (.mp4, .mp3, .pdf, .wav, .epub, and others)
For ebooks and . epub files, we recommend using ePub Reader for Android. Other apps may also be available in the Google Play store.
Streaming on Android
Note: if you're the first one to purchase a streamable video, it can take a few minutes for the video to start streaming while the function is enabled in the background.
If you're having trouble streaming the video using an Android, please make sure to:
- Check your internet connection - to stream videos seamlessly, especially files 1GB or larger, you need to have a strong and stable connection.
- Use the correct browser - make sure to open the video using the in-built browser, not a third-party browser.
- Check for ad-blockers - disable ad-blockers to allow the streaming function to work properly.
- Do a software update - make sure your software is up-to-date.