Print-On-Demand - How to sell merchandise with Sellfy

In this article:

How does it work?

How do I start selling merchandise?

What merchandise can I sell?

What customization options can I choose from?

How to create merch products

How do I make money from selling merch?

Where can I find information about product quality and sizes?

Can my customers return or exchange items?

Merchandise Shipping Info

FAQs

Important! The Print-on-demand feature is currently available by invite, only.

To start designing and selling your own merch, you'll need to request an invite.

In your  Sellfy account > Products > Add new > click Print-on-demand.

Please fill out the Typeform information to complete your request.


How does it work?

Selling print-on-demand has never been easier!

You'll design your merch and sell it directly to your audience - from your Sellfy store, or from your own website. We'll handle the transaction process and shipping for you, at zero cost to you. When your customer purchases their merchandise, they pay for the fulfillment of the item. You'll receive the profit of the order at the time of the order, as well.

The process is so simple because you don't have to preorder, stock, or pay upfront for the merch you're selling. There are absolutely no costs involved for you to design and offer merch

All you need to sell print-on-demand with Sellfy is an active Sellfy subscription to create your own Sellfy store or embed Sellfy on your existing website

Note: Tax and shipping are paid by the customer at checkout before Sellfy charges for fulfillment.


How do I start selling merchandise?

To start selling merchandise with Sellfy, you'll need a Sellfy account. If you already have a Sellfy account, you can request the feature via email, and start selling your own merch. 

If you don't have a Sellfy account yet, you can sign up for a free trial here. When you're ready to start selling merch, you'll start by selecting a plan in the Billing section of your account, which will activate the checkout on your store.

Note: If you're looking for inspiration and guidance to get started with merch, we've created a blog post for you here


What merchandise can I sell?

At the moment, you can select from the following products:

  • Clothing - Tanks, Long sleeve shirts, Crewnecks, Hooded sweatshirts, Tshirts (click here for the sizing guide)
  • Bags - Tote bags
  • Mugs - Enamel mugs, Glossy mugs
  • Stickers - One size
  • Posters - Framed posters, Canvases, Matte paper posters
  • Phone cases - iPhone and Samsung

You'll choose a product, customize and sell the merchandise through your Sellfy store.

Questions on what customizable content is allowed? Make sure to review Sellfy's product guidelines for merchandise before creating your merch!


What customization options can I choose from?

The number of customization options depends on the product type you're selling. See the table below for a quick overview:

Customization Clothing Bags Mugs Stickers Posters Phone cases
Add label Yes No No No No No
Add graphics Yes
Yes
Yes
Yes
Yes
Yes
Add text Yes
Yes
Yes
Yes
Yes
Yes
Color Yes
Yes
No
Yes
Yes
Yes
Size XS - 2XL One size Choose from 3 Choose from 3
Choose from up to 11 iPhone 7 - XS 
Samsung S10 - S20 Ultra


How to create merch products

For high-quality merchandise results, we recommend following these guidelines.

To design your custom-made merch, follow these steps:

  1. Log in to your Sellfy account > Products
  2. Click Add new > Print on demand
  3. Choose a product category
  4. Choose a product type
  5. Customize your product
  6. Click Save

How do I make money from selling merch?

Every merch product has its own self-cost which you are able to see in the last step of the product creation process, in the Variants section below  Price Settings. You'll add your own profit on top of the self-cost and have the option to add different price points per variant or offer each variant of the same product type at the same price.  
Customers purchasing merch in your store will pay the product price (self-cost + profit) with tax and shipping added on top, at checkout. Sellfy then charges for fulfilling the order (self-costs + tax + shipping) and you keep the difference (profit). 

Note: You set your own profit margin for each product. 

Shipping and tax (if applied) are calculated at the time of checkout for each buyer individually based on their location. The buyer pays for both.

Important! The amount charged for fulfilling an order, for the same product, may differ depending on tax and shipping. Both are paid by the customer so the profit margin will not change. 


Where can I find information about product quality and sizes?

You can find detailed Infomation about the fabric, materials as well as the quality of all print-on-demand products by clicking the Product info link in the product editor. You can also use this information to let your customers know what to expect when purchasing merch from you.

You can include the information in the product description or as part of the terms and conditions page on your store, for example.

To view the Product info of any of the print-on-demand products, click the Product info link inside the Editor where you design the product. 

For more details about sizing and measurements, please refer to this size guide here


Can my customers return or exchange items?

Important! Customers are not able to return or exchange any items. Each product is custom printed at the time of their order. We recommend including this information, or a disclaimer in your product description, storefront, or website.

Unfortunately, it's not possible for your customers to exchange or return their custom-ordered merchandise.

For this reason, when you are selling print-on-demand products with Sellfy, we highly recommend that you provide information or a disclaimer for your customers stating that items can not be returned or exchanged. You can place this info in your product description, on your store pages, and/or on the terms and conditions page. Each item is printed and custom-made at the time of their order.

If an item cannot be delivered or is rejected by the customer, it will come back to our production facility. All items that are returned to the facility  will be donated to charity.

You may choose to offer a customer a refund. However, you are still responsible for the fulfillment cost to Sellfy. Even if you issue a refund, the original fulfillment cost of the merchandise that was paid to Sellfy will not be affected.


Merchandise Shipping Info

Delivery times consist of the production time + shipping time. Printing and fulfillment are done on-demand, right when the order is placed. Once the product is ready to be shipped, it can take up to 20 business days for the item to arrive depending on your customer's location and the specific product that they ordered. 

Your customers will all receive confirmation emails after they complete their order. These emails will provide them with tracking information. Though, tracking info quality may differ based on the local carrier's ability to provide this data.

Our fulfillment partners have multiple locations worldwide and the facility is chosen to provide the fastest fulfillment and shipping times to the end customer. Below you'll see a table that will provide estimates of how long garments take to arrive.


Non-Apparel
Production Time
Apparel
Production Time
Standard Shipping Delivery Time
United States 2-5 business days 2-7 business days 3-4 business days 5-11 business days
Canada 2-5 business days 2-7 business days 6-10 business days 8-17 business days
International 2-5 business days 2-7 business days 5-20 business days 7-27 business days

Depending on your customer's location, they can be charged VAT, GST, and US sales taxes on top of the final price. These charges are added on top of the price you set for the item and covered by the end customer.


FAQs

Q: Do I need a Sellfy account to sell merchandise?

A: Yes! You'll want to start a subscription on Sellfy in order to sell merchandise. You can sell directly from your own website if you already have a website or build a Sellfy store to sell from.

Q: What is the quality of the products? / What technology is used to print on t-shirts and other clothing items?

A: The technology is called Direct to Garment (DTG) method of printing. This method provides the ability to create photo-quality prints and the number of colors used doesn't affect pricing.

The inks used in the printing are water-based and they are CPSIA compliant, which means they are safe to print on youth/children’s clothing and reduce environmental waste.

For the best high-quality results, please use these guidelines

Q: Do I need to manage my own inventory?
A: No! You don't have to manage or hold an inventory. We'll supply the products. 
Q: What taxes are charged for POD products?
A: Additional costs like taxes, clearance, and local fees for print-on-demand orders will be added to the order and paid by your customers.
VAT is charged to all orders fulfilled in Europe and with shipping destinations in the EU. VAT is calculated as (product cost + shipping) *The country’s VAT%.; GST of 10% is charged for all orders going to Australia and New Zealand.

Q: How are payments processed?

A: Payments are processed through PayPal and Stripe (in your Sellfy store or on your website through the Sellfy checkout if you've embedded Sellfy), and sent directly to your account. Sellfy then collects the commission from your account via your preferred payment method that you have added in the Billing section of your Sellfy account. Sellfy currently charges for orders every 6 hours to submit them for fulfillment.

Q: How do I get paid?

A: You get paid for your orders right away via PayPal/Stripe. Sellfy will collect commissions for the items sold afterward in your account. You will have access to the invoice in your Sellfy account.

Q: Can I get samples of the products I want to sell?

A: To sample products that you'd like to sell, we recommend purchasing the items through your Sellfy store or your own website. That way you get to experience the entire purchasing process from your customer's point of view and receive a sample of the products that you want to offer.

Q: Can I customize the color for clothing items?

A: Yes, you can choose from up to 45 colors for your merch. The number of colors to choose from depends on the product.

Q: What if the order is lost in the mail?
A: All claims for packages lost in the mail must be submitted no later than 4 weeks after the estimated delivery date.

Q: What happens if my customer wants to return the item?

A: There is a no-return policy in place for all print-on-demand products. Read more here

Q: What are the recommendations for print files?
A: We recommend .PNG file format with a minimum of 150 DPI. But, for the best results, please use a .PNG file with 300 DPI resolution. DPI stands for the "dots per inch", which can also be calculated on your digital photos by checking the PPI or "pixels per inch".
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