Print on demand - How to sell merchandise with Sellfy
In this article:
How does it work?
Selling print-on-demand has never been easier!
You'll design your merch and sell it directly to your audience - from your Sellfy store, or from your own website. We'll handle the transaction process and shipping for you, with no initial costs for you.
How is this possible? We only print and fulfill when you have an order. That means it's free for you to create as many designs as you wish, without paying the product cost. When your customers purchase from your store, their payment will cover the product cost of the item. You'll receive the full payment after they've purchased. Then Sellfy will issue a charge for the product cost and shipping, leaving you with your profit!
The process is so simple because you don't have to preorder, stock, or pay upfront for the merch you're selling. There are no upfront costs involved for you to design and offer merch.
All you need to sell print-on-demand with Sellfy is an active Sellfy subscription to create your own Sellfy store or embed Sellfy on your existing website.
How do I pay for the merch?
Note: Sellfy will only charge for cost, shipping, and taxes for the order after you've been paid by your customer.
Now that you know it's free to design and fill your store with merchandise, we can explain how Sellfy can collect the cost of the item after an order is placed.
After your customer has placed an order, paid and it's being fulfilled by Sellfy, we'll issue a charge to collect the costs. The charge will be billed to the payment method that you've added to your Sellfy account. You can see any payments that you've made for merchandise fulfillment or update the payment method on file, in the Billing section of your account.
We'll take only the taxes, shipping, and the base item cost. After that, you'll have your profit! To see how to set and control the profit margin, please read the next section.
How do I make money?
Taxes, handling fees, and shipping costs
Taxes may be collected at two different points when selling Print-on-demand merchandise.
These may be collected when:
- Your customer purchases from your store
- Sellfy collects fulfillment costs from you (EU/UK VAT only)
Taxes paid by your customer can be enabled and set up in the Tax settings of your account. Read more about setting up taxes here. Once you've enabled and set up taxes, Sellfy will charge this amount to your customer at the time of purchase and it will be included with their payment to you.
If you are located in the EU or UK, we're required by law to collect VAT with your fulfillment cost. This tax is paid by you, on top of the total fulfillment cost from Sellfy. If you live in an area with high VAT taxes, you may want to consider increasing the profit margins on your products to account for this. If you have a registered VAT number for your business, then you may add this to your Billing info and VAT will no longer be collected with each invoice.
Shipping is calculated at the time of checkout for each customer, based on their location. The customer pays for the shipping when they make a purchase, and Sellfy will issue a charge to collect that from you after the customer has paid it to you. To see more details about shipping costs and delivery, read here.
Handling fees are added at checkout for select items. These fees cover costs related to processing and printing.
How do I order a sample of my design?
Note: If paying by PayPal, we recommend using the credit/debit card payment option. PayPal requires that you pay with a different card than the one saved to your PayPal account.
To order a sample of your products, you'll purchase the items through your store, just as your customer would. That way you get to experience the entire purchasing process from your customer's point of view and receive a sample of the products that you want to offer.
To avoid paying the profit margin that is added to the cost, you can create a coupon for 100% off. This will ensure that you only pay the fulfillment costs required for the product.
Resolving payment errors with PayPal
PayPal does not allow making purchases through your own account. So, when ordering a sample through your store using PayPal, remember credit/debit card at checkout. You can also try using a different PayPal email address of a friend or family member.
The error message "We weren't able to add this card. Check all the details are correct and try again or try a different card." means that you're using the same card at checkout that is connected to your PayPal account. To resolve this, try using a different card.
How to design merch products
For high-quality merchandise results, we recommend following these guidelines.
To design your custom-made merch, follow these steps:
- Log in to your Sellfy account > Products
- Click Add new > Print on demand
- Choose a product category
- Choose a product type
- Customize your product
- Click Save
Available merchandise and customization options
We're offering a selection of clothing, bags, mugs, stickers, posters, phone cases. To see more details about our available merchandise, you can read here. There, you'll see color selections, sizes, product costs, and more!
The number of customization options depends on the product type you're selling. See the table below for a quick overview:
|Add graphics|| Yes
| Add text
|Size||XS - 2XL||3 options||2 options|| 3 options
||11 options|| iPhone 7 - XS
Samsung S10 - S20 Ultra
Questions on what customizable content is allowed? You can read Sellfy's product guidelines for merchandise for more help.
Print and size options for posters
Currently, Sellfy offers three types of print-on-demand paper options.
Enhanced Matte Paper Posters - starting at US$9.00 and available in sizes 10x10, 12x10, 12x16, 12x18, 14x14, 16x16, 16x20, 18x18, 18x24, 24x36, 8x10.
Enhanced Matte Paper Framed Posters - starting at US$20.50 and available in sizes 10x10, 12x10, 12x16, 12x18, 14x14, 16x16, 16x20, 18x18, 18x24, 24x36, 8x10.
Canvas - starting at US$31.95 and available in sizes 12x12,12x16, 16x16, 16x20, 18x24, 24x36.
How to submit a licensing agreement
Important! Sellfy requires a digitally or electronically signed permission or licensing agreement if you are selling POD merchandise using a trademark design.
If you are using trademark designs with your Print-on-demand garments, you'll need to obtain a license from the copyright owner to sell the products through Sellfy.
You can submit a licensing agreement in form of a PDF file with electronic signatures to [email protected]. When submitting a digital licensing agreement, make sure to include the following details in your email:
- the title of the POD product that uses the trademark design
- the link to the product page
Can my customers return or exchange items?
Important! Customers are not able to return or exchange any items. Each product is custom printed at the time of their order. We recommend including this information, or a disclaimer in your product description, storefront, or website.
Unfortunately, it's not possible for your customers to exchange or return their custom-ordered merchandise.
For this reason, when you are selling print-on-demand products with Sellfy, we highly recommend that you provide information or a disclaimer for your customers stating that items can not be returned or exchanged. You can place this info in your product description, on your store pages, and/or on the terms and conditions page. Each item is printed and custom-made at the time of their order.
If an item cannot be delivered or is rejected by the customer, it will come back to our production facility. All items that are returned to the facility will be donated to charity.
You may choose to offer a customer a refund. However, you are still responsible for the fulfillment cost to Sellfy. Even if you issue a refund, the original fulfillment cost of the merchandise that was paid to Sellfy will not be affected.
What if the product arrives damaged?
If any print-on-demand merchandise arrives damaged or has a serious quality issue, we can help.
You can contact us by going to your Orders > choose the order > Report a problem, or you can email us via [email protected] with both:
- The order ID number and/or your customer's name and email address
- An image of the damaged or poor quality item
We'd be happy to issue a refund or replace the product at no cost to you or your customer.
If a refund is chosen, this will include two steps:
- Sellfy will refund the amount collected for the order cost to you
- You will use either Stripe or PayPal to issue a refund to your customer
Unfortunately, it's not technically possible for us to directly refund your customer. But, it's easy for you to do this through the payment processor.
- If your customer purchased a product using a credit or debit card, here's is how you can issue a refund via Stripe.
- If a product was purchased via PayPal, here you can find detailed instructions on how to refund payment inside your PayPal account.
Q: Do I need a Sellfy account to sell merchandise?
A: Yes! You'll want to start a subscription on Sellfy in order to sell merchandise. You can sell directly from your own website if you already have a website or build a Sellfy store to sell from.
Q: What is the quality of the products? / What technology is used to print on t-shirts and other clothing items?
A: The technology is called Direct to Garment (DTG) method of printing. This method provides the ability to create photo-quality prints and the number of colors used doesn't affect pricing.
The inks used in the printing are water-based and they are CPSIA compliant, which means they are safe to print on youth/children’s clothing and reduce environmental waste.
For the best high-quality results, please use these guidelines.
Q: How are payments processed?
A: Payments are processed through PayPal and Stripe (in your Sellfy store or on your website through the Sellfy checkout if you've embedded Sellfy), and sent directly to your account. Sellfy then collects the commission from your account via your preferred payment method that you have added in the Billing section of your Sellfy account. Sellfy currently charges for orders every 6 hours to submit them for fulfillment.
Q: How do I get paid?
A: You get paid for your orders right away via PayPal/Stripe. Sellfy will collect commissions for the items sold afterward in your account. You will have access to the invoice in your Sellfy account.
Q: Can I customize the color for clothing items?
A: Yes, you can choose from up to 45 colors for your merch. The number of colors to choose from depends on the product.
Q: Why does my product show as unavailable?
A: When a product shows as Currently unavailable in your store, it means that this product is temporarily out of stock with our supplier. We'll automatically update the product availability as well as quantity, colors, etc. as we get them back into the stock.
Q: What happens if my customer wants to return the item?
A: There is a no-return policy in place for all print-on-demand products. Read more here.