How do I close my account?
Here's what you need to do to close your account manually:
Note: After closing, you won't be able to retrieve the products or any other information from the account, so make sure you get those before they're gone.
If you are using the Starter plan
- Log into your account;
- Go to "Account Settings";
- Scroll down and press "Close my account".
If you are a Basic/Pro/Pro Plus plan user
- Go to "Dashboard" → "Store Settings" → "Billing";
- Click "Cancel subscription" button in the top right corner to cancel monthly payments;
- + Go through the steps as described above to delete your account from Sellfy.
If you are using our "Sell Downloads" app on Wix
- You need to cancel your subscription directly via wix.com;
- You'll find instructions on how to do it at the bottom of this article: How to use Sellfy app on Wix;
- Then go through the steps as described above to delete your account on sellfy.com.
Also, if you have a moment, we'd be happy to hear why you decided to delete your account. We're committed to improving our service, so your feedback is valuable to us. Feel free to write to [email protected] to let us know what made you decide to leave Sellfy.