Email marketing

In this article:

What's email marketing?

What are Email credits?

Email marketing and GDPR

How to collect newsletter subscribers

Email campaign templates

How to include a product page link

Recipient types

How to customize marketing emails

How to send a test email

Email campaign status

How to analyze your campaign statistics

Exporting email addresses

Importing email addresses (not available)

Integrating 3rd party email marketing


What's Email Marketing?

Email marketing is a powerful tool that allows you to notify your buyers and subscribers about new product launches, special deals, product file updates and more. With this feature, you can send custom emails with links and images to your selected audience. You can target specific product buyers or send emails to all buyers and subscribers.

Note: Email Marketing is included with the Business and Premium plans as well as the previous Pro, Pro Plus and the Basic subscriptions (discontinued). Email Marketing is not available in Starter and Legacy accounts or the Sell Downloads app on Wix.com.

What are Email credits?

Email credits are the number of emails that can be sent using our built-in Email Marketing feature. One email credit equals one recipient email.

With the Business and Premium package, you'll receive a certain amount of email credits each month that you can use. If you exceed this limit, you can purchase more credits from the merchant dashboard.


Email Marketing and GDPR

Note: Your mailing list must comply with GDPR, so you should not send emails to customers who didn't opt in to receiving news from you. At the checkout, your buyers are able to choose whether they want to receive future email communications from you. If they didn't opt in to receive your newsletters, they won't be included in your email marketing list on Sellfy, even if they bought a product.

Here's where your customers will be able to click to opt in to receiving news and offers from you:


How to collect newsletter subscribers

You can collect newsletter subscribers if you enable the Newsletter subscription form on your store page.

To enable it:

  1. Log in to your Dashboard
  2. Navigate to Store settings → General settings
  3. Turn on the Toggle switch next to Newsletter subscription form
  4. Click Save

Your customers will see the 'Subscribe to newsletter' box at the bottom of your store page, as shown below:


Email campaign templates

You can choose between 4 customizable email templates:

  • Product Launch - let your fans know you've launched a new product after you've uploaded it.
  • Product Discount - let your fans know you're offering discounts.
  • Product Update - update your buyers about changes to existing products they've bought. This is useful if, for example, you've uploaded an updated version of a product file.
  • Custom Message - make the email anything you want.

If you're creating a campaign to inform customers about a Product Update, you'll be able to include a link to the product page. 

The Product Discount, Product Launch, and Custom Message campaigns do not currently include a product page link. But, providing your recipient with a direct link to the product you're emailing about makes it more convenient for them and might help increase sales.

You can add a link to the product you're launching, discounting or wanting to upsell manually when creating the email campaign. To do this you need to include a clickable image in the body of the email that will take customers to the specific product/store page.

Note: We recommend sending a test email to see if the product page was linked correctly before sending the campaign to customers.

Here's how to do it:

  1. Log in to your Sellfy account
  2. Go to Marketing → Email Marketing
  3. Select a campaign (we're using the Product Launch campaign as an example here)
  4. Add an image of the relevant product in the email body
  5. Click the image to select it (as shown in the first image below)
  6. Click on the link icon in the top bar of the message editor
  7. Copy-paste the link into the URL bar
  8. Click Ok
  9. Click Save
  10. Send a test email to your own inbox to make sure the link is working

To copy-paste the product page link in the Purchase Email, go to the product page and copy the URL from the address bar:


Recipient types

  • Buyers - these are buyers who opted in to receive emails from you at the checkout. Due to GDPR, you can only send emails to buyers who checked the opt-in box.
  • Subscribers - these are your fans who haven't bought a product but they have entered their email in the 'Subscribe to my newsletter' block on your store.
  • Buyers and subscribers - these are all buyers and subscribers combined.
  • Specific product buyers - you can select those who bought specific products from you.


Marketing email customization

Make your emails engaging with the rich text editor, which allows you to:

  • add images
  • add clickable links
  • edit HTML code
  • add a horizontal line
  • present text in bullet points

How to send a test email

Before you send a bunch of emails to your buyers or subscribers, you can test it by sending an email to yourself first. The test email will be sent to your account email address.

Note:  emails with special characters in the Subject line are more likely to be marked as spam.

To send a test email:

  1. Log in to your Dashboard
  2. Navigate to Marketing → Email marketing
  3. Create the email
  4. Click Send test email

It may take a few moments for the email to arrive. If it doesn't arrive, check if your account email address is correct and look into your spam folder.


Email campaign status

  • Delivered - it is normal for this number to not be 100% due to email bounces, incorrect or fake recipient email addresses and unsubscribing.
  • Open rate - it's the number of recipients who opened the email. The open rate will depend on whether the email is delivered to the main inbox or social/promotions/spam folders. Customers may not be checking the other folders, which can make the open rate lower.
  • Click rate - it's the number of recipients who clicked on links in your email content.


How to analyze your campaign statistics

Email Marketing is still one of the most effective strategies for businesses today. In fact, according to the Digital Agency Network, Emai Marketing is "40 times more effective than Social Media". You can read more about this here

However, for Email Marketing to yield results, it must be done right. So, when analyzing the effectiveness of any campaign, it's important to understand the statistics we provide you with.

In your Email Marketing section, you'll find statistics about each campaign that you send out. 

You will see the data for the following metrics:

Delivered

The average for the Delivery rate greatly depends on the number of valid email addresses. The delivery rate does not give you insight into the effectiveness of your campaign.

Open rate

An  Open rate ranging from 17% - 27% falls within the industry standards. Having your subscribers opening your email is the first important step to read your content and take action. There are a number of ways in which you can increase the open rate of your emails. Read here to find out more.

Click rate

A Click rate between 2 - 3% is considered a standard average in the industry. The click rate is displayed only if you include a link to a separate page; for example if you're sending a campaign about a Product Launch and are linking your product page in your email. This rate then relates to the (unique) number of times the link in your email has been clicked. 

Click-through rate

The CTR is indicative of how many people clicked the link in your email compared to how many recipients the email was delivered.

Click-to-open rate

Note: The CTOR is the most insightful metric and decisive indicator in understanding whether or not your audience found the content of your email relevant and valuable. 

A CTOR rate above 20% can be considered good within the Email Marketing industry. 


Exporting email addresses

Important! To comply with GDPR requirements, you should respect your customers' choice of whether or not to receive emails from you. Before you send an email campaign based on this exported list, make sure to filter out the customer emails that have 'No' in the column that says 'Consent to receive newsletters' in the exported .csv spreadsheet.

Note:  As the Export function exports your orders, your subscriber list (followers that have not made purchases) will not be included. As of now, it's not possible to export the subscriber email list, just your buyer list.

To export your customer email addresses, you'll use the Order Export function. You'll follow these steps:

  1. Log in to your Sellfy account
  2. In your sidebar menu, navigate to Orders → Export
  3. Select your preferred date range in the top bar
  4. Click Request report
  5. Once the report is generated, you can find it in your Export history below
  6. Click Download to save the report to your computer or laptop


Importing email addresses

It's not currently possible to automatically import email addresses from another platform. However, we may be able to manually facilitate this service for you. To find out more please email us at [email protected].

Note: if you're switching to Sellfy from another platform, we'll import your email list free with of charge when signing up to our Premium package. If you select the Starter or Business plan, there may be a migration fee depending on the size of your email list.


Integrating 3rd party email marketing

You can set up an integration with other email marketing services with the help of Zapier. We currently support integrations with:

  • MailChimp
  • ConvertKit
  • ActiveCampaign
  • AWeber
  • MailerLite
  • Mad Mimi
  • GetResponse
  • Drip

Here are the instructions on how to connect your Sellfy account with Zapier

Here's a more comprehensive list of integrations we provide with Zapier

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