How to receive payments from customers

In this article:

Does Sellfy process my payments?

Can I collect payments while using a free trial?

What payment methods does Sellfy offer?

What does the checkout look like for my customers?

How to set up Stripe as a payment method

How to set up PayPal as a payment method

Where can I see and download my order invoices?

FAQ about payments

Does Sellfy process my payments?

No, Sellfy does not handle transactions and/or refunds between you and your customers. All transactions are processed by independent payment processors. To learn more about how Sellfy works watch our Youtube video here.

For a tutorial on how to set up payment methods to receive payments directly in your PayPal/Stripe account, watch the video below:

Can I collect payments while using a free trial?

No, the checkout isn't enabled for the two-week free trial so it won't be possible to collect payments while using the free trial. But you can see the checkout experience here.

Our 14-day trial is designed to allow you to try out all our features before you commit to a subscription. That way, you can decide if our service is right for you, before subscribing. To enable your store checkout and start selling, subscribe to one of our plans.

If you have concerns about the checkout process or have a technical need for testing the checkout, please contact our support at [email protected].

What payment methods does Sellfy offer?

Sellfy currently offers integrations with two payment processors to collect payments from customers:

  1. Stripe (for card payments)
  2. PayPal

A cool perk of using Sellfy is that you will  receive payments immediately in your account after a purchase is made, which means no waiting for monthly payouts!

Note: Both payment integrations are available with all our current plans as well as the discontinued Pro and Pro Plus subscription and the Sell Downloads app on Wix. Stripe is not available with the discontinued Basic plan.

What does the checkout look like for my customers?

Your customers will be able to select from the payment methods you choose to integrate - either Stripe or PayPal or both.   

The video below shows the checkout experience using Stripe as a payment method. 

The PayPal checkout will slightly differ because your customers will be asked to enter their PayPal email address instead of their credit card details.

Note: Customers have the option to download their purchase right away from the Thank You page or any time later on via the download link they received in their Purchase Email

Regardless of which payment method is used, once the transaction is confirmed your customer will be redirected to the Thank You page. Customers will also receive the Purchase Email with the download link instantly after the payment was confirmed. 

Customers can access the files directly from the Thank You page or via the Purchase Email by clicking the download link.

Important! It's not possible to stream product files on Sellfy or sent them as an attachment. Any files must be downloaded to a device or cloud service for full access.

Here's a typical example of a Purchase Email:

We recommend customizing your Purchase Email to make it more personal. You can include a Thank You message and/or tips and tricks about how to use the product. You can even use this space to promote other products, link to your Social Media profiles and blog, or YouTube Channel.

Read more about how to customize your Purchase Email here

How to set up Stripe as a payment method

Note: Once you've integrated Stripe into your Sellfy account, customers will be able to make payments via credit card for one-time purchases as well as subscription products. 

Important! If you are located in India, you can sell products in INR to customers located in India. Or, you can sell to customers outside of India in USD. It's not possible to sell in INR and USD at the same time. For more information about how to use Stripe for sellers residing in India, read here and here.

To enable credit card payments directly via Stripe, you first need to create an account on Stripe.

To integrate this payment method with your Sellfy account, you need to connect your Stripe account to your Sellfy account in the Payment Settings section.

To connect Stripe with Sellfy, follow the steps below:

  1. Log in to your Sellfy account
  2. Navigate to Store Settings → Payment Settings
  3. Click Connect with Stripe
  4. If you are not yet logged in to your Stripe account, click Sign in in the top right corner  

  5. Click Authorize access to this account

  6. You will be redirected to Sellfy payment settings 
  7. The green switch to the far right of the Stripe logo indicates a successful gateway connection

You're all set up to receive payments via Stripe from customers choosing to pay by credit card!

How to set up PayPal as a payment method

Note: to enable the PayPal checkout in your store, you need to have a PayPal account. It is not required to have a Business PayPal account, a personal one is sufficient. Once you've created an account on PayPal you can integrate it with your Sellfy account. 

Important! you must first verify your PayPal account before you can start accepting payments as a seller. Further, make sure your PayPal account is set up to accept the currencies you'll offer in your Sellfy store. 

Once your PayPal is all set up, you'll need to link it to Sellfy to receive payments for each item sold. You'll receive the payments from your customers instantly in your PayPal account. 

Here's how you can add PayPal as a payment option

  1. Log in to your Sellfy account
  2. Navigate to Store Settings → Payment options
  3. Turn on the Toggle switch (it should be green)
  4. Select your primary account currency based on what currency your PayPal account can receive
  5. In the provided field, enter your PayPal email address
  6. Click Save

If you're selling subscription products in your store, you'll need to configure your PayPal account specifically for that purpose. Please refer to the following article for more information and instruction on how to set up your PayPal to collect subscription payments.

Where can I see and download my order invoices?

As a seller using Sellfy, you can view all purchase invoices in the Orders section. To access any of your buyer's invoices, follow the steps here:

  1. Log in to your Sellfy account
  2. Navigate to Orders → Click on the transaction you want to get an invoice for
  3. Click Quick actionsView Invoice in the top right corner
  4. To save the invoice, take a screenshot of the page

Where will buyers get invoices for their purchases?

All buyers can get the invoice through the download page. There's a separate link to access the purchase invoice.

Invoices are only produced for paid orders, there are no invoices for freebies.

What information is included on an invoice?

The invoice information consists of the seller's (your) Sellfy store name, email address, and the store URL, from which the purchase was made. 

Note: The seller's name or address will NOT be included. However, the seller's name may appear during the PayPal checkout if a Personal PayPal account is used for payment collection.

The first (left) invoice example below shows an invoice with the store name, and store URL. The second (right) example shows an invoice with the addition of the company name, company address, and the VAT ID.

As a seller, if you want to include your taxpayer details, head to  Tax Settings section in your account and add your details. The invoice will then also reflect your company name, company address, and VAT number and shown in the second example invoice above.

More details about this and how to manage your tax can be found here

Can an invoice be edited?

Important! If you need to add/edit information for your invoice(s), you'll have to change the details on each invoice individually. Editing one invoice won't save the details for any future or past invoices.

The buyer will be able to edit their information, but it won't be possible for them to change the seller's (your) details.
This is intended for companies to input their details for accounting purposes as we don't require this information during checkout. 
By default, the buyer field will show the email address the buyer entered when purchasing the product.

Note: The information block and the dotted border will not show on the printed document.

I don't want my address to be included on the invoice

Note: We do not automatically include company information such as your company name and address on the invoice. If you require the address to be included on your invoice for tax purposes, you'll need to add the details in your Tax settings.

If you wish to exclude your company details from the invoice, simply leave the Company name and address field blank when adding your tax details.

FAQs about payments

Q: Do I need a Business account with PayPal to sell?

A: No, you don't need to have a Business account. You can sell through PayPal using a Personal account. Though, if you plan to sell subscriptions specifically, PayPal will require that you have a Business account.

Q: Do my customers get charged using PayPal 'Friends' or 'Business' when checking out with PayPal?
A: All orders are taken through PayPal Express checkout, which will charge you a fee off of each order. Customers aren't able to select a sending method as described, unfortunately.
Q: Are there fees for selling?

A: There are no fees charged by Sellfy, just the monthly or yearly payment for your plan. But, it is helpful to know that both Stripe and PayPal charge fees on each transaction. On average, this cost is 2.9% + 30¢ per transaction. Read more about PayPal's fees here. Read more about Stripe fees here.
Q: Do you support Stripe's supported services like Alipay?
A: As of now, we don't support the additional services that Stripe offers.
Q: How do I test checkout?
A: To test the checkout, you'll make a purchase in your store. If you'd like, you can use the Discount feature and create a coupon code so that you can purchase your own product for free.
Q: Can I use another payment method other than Stripe or PayPal?
A: No, Sellfy only offers integrations with Stripe and PayPal checkout at the moment.
Q: When do I get paid?

A: You'll get paid nearly instantly, right after your customer purchases. Your money will be deposited into your PayPal and Stripe account right after they purchase.

Q: How can I get customers on Sellfy?

A: Sellfy provides the functionality to sell products online, via a Sellfy-based store or from your own website,  and doesn't provide marketing or promotion services. So, attracting customers to your store or website is your responsibility. 

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