How to receive payments from customers
In this article:
Does Sellfy process my payments?
No, Sellfy does not directly process transactions or refunds between you and your customers, though you are able to collect payments through your Sellfy store.
All payments and transactions are processed through PayPal and Stripe, via payment integrations. These processors are trusted and used worldwide for fast and secure payments.
Once you've connected your PayPal and/or Stripe account, customers can purchase through your store and you'll get all payments from your customers in your PayPal or Stripe account, right away.
Can I collect payments while using a free trial?
No, the checkout isn't enabled for the two-week free trial so it won't be possible to collect payments while using the free trial. But you can see the checkout experience here.
Our 14-day trial is designed to allow you to try out all our features before you commit to a subscription. That way, you can decide if our service is right for you, before subscribing. To enable your store checkout and start selling, please subscribe to one of our plans.
If you're still uncertain, please remember that we offer a money-back guarantee for the first 30 days of your subscription. If you cancel your subscription within the first 30 days, you can request a full refund.
What payment methods does Sellfy offer?
Sellfy currently offers integrations with two major payment processors to collect payments from customers:
- Stripe - allows customers to pay with any major credit card
- PayPal - allows customers to pay with a PayPal account or major credit card
A cool perk of using Sellfy is that you will receive payments immediately in your respective payment account after a purchase is made! No waiting for payouts or trying to withdraw. Though, if your PayPal account is new, PayPal may slow the deposit of the very first transactions for security purposes.
How to set up Stripe as a payment method
Important! If you are located in India, you can sell products in INR to customers located in India. Or, you can sell to customers outside of India in USD. It's not possible to sell in INR and USD at the same time. For more information about how to use Stripe for sellers residing in India, read here and here.
To enable credit card payments directly via Stripe, you first need to create an account on Stripe.
Once you've done that, you can connect your Stripe account to your Sellfy account in the Payment Settings section.
To connect Stripe with Sellfy, follow the steps below:
- Navigate to Store Settings > Payment Settings
- Click Connect with Stripe
- If you are not yet logged in to your Stripe account, click Sign in in the top right corner
- Click Authorize access to this account
- You will be redirected to Sellfy payment settings
- The green switch to the far right of the Stripe logo indicates a successful gateway connection
You're all set up to receive payments via Stripe from customers choosing to pay by credit card!
How to set up PayPal as a payment method
Note: To enable the PayPal checkout in your store, you need to have a verified PayPal account. It is not required to have a Business PayPal account, a personal one is sufficient. Once you've created an account on PayPal you can integrate it with your Sellfy account.
Once your PayPal is set up, you'll need to link it to Sellfy to receive payments for each item sold.
Here's how you can add PayPal as a payment option.
- Navigate to Store Settings > Payment options
- Enter your PayPal email address
- Click Connect with PayPal
- Authorize Sellfy to connect
After connecting your PayPal checkout will be enabled and customers can purchase with their PayPal account or through PayPal's guest checkout option. You'll receive these payments in your PayPal account.
What does the checkout look like for my customers?
Your customers will be able to select from the payment methods that you've integrated, either Stripe, PayPal, or both. Both options will allow customers to checkout with a credit card, though PayPal will also allow a customer to pay with their PayPal account.
Note: Customers have the option to download or stream their digital purchase right away from the Order confirmation page or any time later on via the download link they received in their email.
Regardless of which payment method is used, your customer will be redirected to the Order confirmation page where they can download or stream digital purchases. If a physical item was purchased, then they can use this page to monitor the shipping. Customers will also receive the Purchase Email with the download link instantly after the payment was confirmed.
Read more about how to customize your Purchase Email here.
Each order through your store will have its own invoice and unique invoice number. You will have a copy of the invoice, as will your customer. It is possible to access and customize these invoices.
The default invoice information consists of your Sellfy store name, email address, and the store URL, from which the purchase was made. However, you can add customized information, such as your company address, VAT number, store return policy, and more.
The first (left) invoice example below shows an invoice with the store name and store URL. The second (right) example shows an invoice with the addition of the company name, company address, and VAT ID.
Where can I access my order invoices?
You can view all purchase invoices in the Orders section. To access any of your buyer's invoices, follow the steps here:
- Log in to your Sellfy account
- Navigate to Orders > Click on the transaction you want to get an invoice for
- Click Quick actions > View Invoice in the top right corner
- To save the invoice, take a screenshot of the page
Where will customers get invoices for their purchases?
All buyers can get the invoice through the download page. There's a separate link to access the purchase invoice.
Invoices are only produced for paid orders, there are no invoices for freebies.
Can an invoice be edited?
To edit the information that is saved to all invoices from your store, please go to Store Settings > Invoice settings.
FAQs about payments
Q: Do I need a Business account with PayPal to sell?
A: No, you don't need to have a Business account. You can sell through PayPal using a Personal account. Though, if you plan to sell subscriptions specifically, PayPal will require that you have a Business account.
A: There are no fees charged by Sellfy, just the monthly or yearly payment for your plan. But, it is helpful to know that both Stripe and PayPal charge fees on each transaction. On average, this cost is 2.9% + 30¢ per transaction. Read more about PayPal's fees here. Read more about Stripe fees here.
A: You'll get paid nearly instantly, right after your customer purchases. Your money will be deposited into your respective PayPal and Stripe account right after they purchase.
Q: How can I get customers on Sellfy?
A: Sellfy provides the functionality to sell products online, via a Sellfy-based store or from your own website, and doesn't provide marketing or promotion services. So, attracting customers to your store or website is your responsibility.