Uploading product files
In this article:
Before you start uploading products to your store, make sure you check the list of products that aren't allowed on Sellfy. As a store owner, it is essential to comply with Sellfy's Terms and Conditions and know what types of products you can and can't sell on our platform.
We also recommend to familiarise yourself with our Product Guidelines to get the most out of your product presentation. There are some key elements to a successful product listing you want to get right. Your product presentation should be:
- Easy to find
The Product Guidelines will help you understand the importance of product presentation and give you tips on how to enhance its elements.
How to upload digital products on Sellfy?
- Log in to your Dashboard
- In your sidebar menu, click Products
- Select Add new product
- Choose between a single Digital product or a Subscription product with recurring billing (for more information about Subscription products click here)
- Drag & drop the product file onto the upload area or click Browse on your computer
- Describe and categorize your product as suggested in our Product guidelines article
- Click Add media preview or Add image to edit your Product preview
How to upload multiple files?
Both the Pro and Pro Plus subscriptions allow for multiple product file uploads. You can include up to 25 files in one product upload.
If you have more than 25 files per product or if you'd prefer to offer your product as single or multiple folders, you can upload a compressed .zip or .rar folder.
For instructions on how to create a .zip folder on Windows, click here.
What is the maximum product file size?
The maximum product file size will depend on the Sellfy plan you’re using. There is no limit to the overall storage in your store, but there is a limit for individual product files. Look at the table below to see what the limits are for each plan.
Note: We recommend that you keep the individual file size below 5GB to ensure that your customers are able to download your products. Due to differences in internet availability across regions, some customers may not be able to save large product files and, as a result, may request refunds.
|Pro & Pro Plus||Wix Sell Downloads||Legacy(discontinued)||Basic (discontinued)|
|Single file uploads||5GB||5GB||5GB||5GB|
|Multiple file uploads||10GB||not available||not available|| 10GB
What file formats can I sell?
Sellfy supports all static file formats, meaning you can upload pretty much any digital file that can be downloaded and used independently.
Note: Make sure to inform your customers about how to handle specific or rare file formats. For example, many users have trouble opening archive folders (.zip/.rar), so it's useful to add some instructions to save them a lot of frustration and prevent refunds. Please be aware that some customers may choose to download your product on their smartphones or tablets, where certain file formats may be difficult or impossible to open.
How many products can I add to my store?
There is no limitation on how many products you can sell.
What is Sellfy's bandwidth limit?
Bandwidth is unlimited. Sellfy has no restriction on data transfer.
Can I host my own products?
No. We host all products on Sellfy servers, and this can't be changed.